Contact Us

Phone: 03 9361 1818


Address: 1/45 Barretta Rd
Ravenhall 3023

Online Enquiry

* Required fields

If you Have Problems with Your Internet, You should Call Your Internet Service Provider First

Posted By  
10:18 AM

We understand that it can be extremely frustrating when your Wi-Fi network is connected, but there is still no internet service. The network even shows up on your Wi-Fi menu, yet the internet does not work. There are many different reasons why this sometimes happens, and the best thing you can do is call your internet service provider before trying anything on your own. Your internet service provider will either clearly let you know that the system is down or if there is on-going maintenance. Here are some of the reasons why your internet could be down and what your provider might tell you to do.

Restart the Device

The simplest solution to most of our internet problems is simply restarting the device. This might not work every time, but it is still worth a shot. Sometimes, the network freezes or just becomes too uncooperative. Thus, sometimes simply restarting the device solves the problem. 

Check to see if there is an Internet Outage

Sometimes, there could be an internet outage in the entire area. This usually happens when there is on-going maintenance or some construction work going on near your area. You can always call your internet service provider to get more information.

Test your Wi-Fi on Different Devices

Your internet services provider might ask you to check if other devices are compatible with your internet connection. This means that it is time to get off the chair and take a look at other devices. If your internet is working but is just being slow, you can report the problem to your service provider, who can then guide you further on what to do.

Upgrade the Device

Sometimes, the device in question might need an upgrade, especially if you have been using an outdated one. The wireless connection you have now might not be compatible with your electronic devices. Your internet services provider can help you further in this regard.

Bill Payment

If you have not paid the bill, don’t expect the internet to work. Delaying the payment will only disrupt the internet connection you have. To get your internet back up online, call your service provider or go online to pay your monthly dues. You can also sign up for automatic payments, so you won’t have to worry next time.

It can be incredibly frustrating and annoying when the internet goes out in the middle of an important task. Thus, to avoid these issues and enjoy uninterrupted internet connectivity, you should contact your service provider immediately if your internet performance slows down or gets disrupted.